Galaxy Connect
Contact Center Services

Pre, During, and Post-Sales Care Services.

Professional, Providing an Exceptional Customer Experience.

Optimized Cost.

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Galaxy Connect
E-learning Training Services

E-learning is not only a tool to support employee training from basic to advanced skills, but also plays a crucial role in rapidly updating knowledge for projects. It helps assess the quality of learning through grading, implement regular training, and choose appropriate content and instructors. This ensures that employees not only maintain professionalism but also contribute effectively to projects.

E-learning serves not only as a tool for employee training but also facilitates quality assessment through grading, regular training implementation, and the selection of suitable content and instructors.

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Galaxy Connect
 Recruitment Services

The experienced team, with 15 years of industry expertise, covers positions from mass roles to high-level management.

Experienced team in the industry (15 years).

Quick and high-quality responsiveness to partner requirements. The handed-over personnel show a strong commitment.

Staff handover with high commitment, quality, and compliance with requirements.

Real-world lecture content, immediately applicable to your work upon completing the training course.

Practical lectures, immediately applicable to work.

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Galaxy Connect
BPO Services

Data
Entry

Data Processing
& Outsourcing

Data
Mining

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Galaxy Connect
Technology Products

Beyond the mentioned services, Galaxy Connect is always proud to have new technology products, collaboratively built with esteemed technology partners, certified and recognized achievements. With user-friendly features and comprehensive support, these products facilitate businesses effectively.

Cisco Switchboard Solution

  • ACD – Automatic Call Distribution.
  • Agent ID, diverse hotline numbers.
  • Automated IVR, Queue system.
  • Recording 100% of calls.
  • Flexible scheduling for working hours, holidays, and festivals.
  • Specialized call center reporting system.
  • Dashboard Realtime.
  • Team Management user interface.
  • Multiple monitoring modes, supporting agents.
  • Uptime commitment 99.99%
  • Flexible integration capabilities.

Developed by

Creatio CRM
System

Combining 3 modules:

  • Sales.
  • Marketing.
  • Service.

All solutions are integrated in a vertical model:

  • Manufacturing, retail, and transportation.
  • High-Tech.
  • Financial services and business enterprise.
  • Telecom.

Developed by